Medium And Large US Airport Consumer Satisfaction Ranking: JD Power

From J.D. Power, Press Releases, "Airports Rise to Challenge of Higher Traveler Volume, Aging Infrastructure:"

Portland International Ranks Highest in Satisfaction among Large Airports; Indianapolis International Ranks Highest among Medium Airports

COSTA MESA, Calif.: 15 Dec. 2016 — Even with an increased number of travelers moving through airports—many of which are not designed for the volume of people and flights they now support—satisfaction with their airport experience is improving, according to the J.D. Power 2016 North America Airport Satisfaction Study,SM released today.

Overall traveler satisfaction with the airport experience averages 731 (on a 1,000-point scale) in 2016, an improvement from 725 in 2015. Overall satisfaction with large airports1 is 724, a 5-point increase from 2015, and satisfaction with medium airports is 760, an 8-point rise. The increase in satisfaction comes at a time when airports are posting a 5-6% annual increase in traveler volumes.

“Many airports, especially the nation’s largest airports, were never built to handle the current volume of traveler traffic, often exceeding their design limits by many millions of travelers,” said Michael Taylor, director of the airport practice at J.D. Power.

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Source: J.D. Power

Source: J.D. Power